Return and Refund Policy

At Sweet Decor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Your Right to Cancel

If you are purchasing as a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods without providing a reason, in accordance with the Consumer Contracts Regulations.

To exercise your right to cancel, please contact our customer support team before returning your item.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 14 days of delivery.
• Be unused and in its original condition.
• Include all original accessories, manuals, packaging, and components.
• Be securely packaged to prevent damage during transit.

Returns that do not meet these conditions may not be eligible for a full refund.

Non-Returnable Items

For hygiene, health, safety, or legal reasons, certain products cannot be returned once opened or used unless they are faulty or not as described.

Personalised or custom-made products may also be non-returnable unless defective.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and supporting photographs.

Once your claim has been reviewed, we will provide an appropriate solution, which may include a replacement, repair, refund, or another suitable resolution in accordance with your statutory consumer rights.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider or financial institution.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, Sweet Decor will provide an appropriate solution for the return.

If the return is due to a change of mind or cancellation under applicable consumer rights, the customer may be responsible for the return shipping costs unless otherwise required by law.

Order Cancellations

Orders may be cancelled before they have entered the dispatch process. Once an order has been dispatched, it must follow the standard returns procedure.

Exchanges

We currently offer replacements or exchanges where appropriate, including for damaged, defective, or incorrect items, subject to stock availability.

Consumer Rights

Nothing in this policy affects your statutory rights under the laws of England and Wales or any other applicable consumer protection legislation.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Sweet Decor

Email: sweetdecoruk@outlook.com

Phone: +44 7380 310181