Shipping Policy

At Sweet Decor, we are committed to delivering your order safely, securely, and as efficiently as possible. Please read our Shipping Policy before placing your order.

Order Processing

All orders are processed after successful payment verification.

Once your order has been processed, you will receive an email confirmation notifying you that your order is being prepared for dispatch.

During periods of high demand, seasonal promotions, or public holidays, processing times may be slightly longer.

Shipping

We work with trusted delivery partners to ensure your order reaches you safely.

Delivery times shown during checkout are estimates only and may vary depending on your location, courier operations, weather conditions, customs procedures, or other circumstances beyond our reasonable control.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers can use the tracking number provided to monitor the progress of their shipment through the courier's tracking service.

Delivery Information

Please ensure that all shipping details provided during checkout are accurate and complete.

Sweet Decor cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

If a delivery attempt is unsuccessful, the courier may leave instructions for redelivery or collection, depending on their procedures.

Damaged, Lost or Missing Parcels

If your order arrives damaged, appears incomplete, or has not been delivered within the expected delivery timeframe, please contact our customer support team as soon as possible.

We will work directly with the courier to investigate the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.

International Deliveries

For international orders, deliveries may be subject to customs inspections, import duties, taxes, or other government charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

Delivery Address Changes

If you need to change your delivery address after placing an order, please contact us immediately.

Address changes can only be made before the order has entered the dispatch process.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Sweet Decor

Email: sweetdecoruk@outlook.com

Phone: +44 7380 310181